Privacy Policy

Nirjan International (“Nirjan”, “we”, “us”, “our”), provides websites, custom software, automation, analytics, cloud, cybersecurity, digital marketing and related business support services to clients around the world. This Privacy Policy explains how we handle personal information when you:

• visit nirjaninternational.com and its related pages (the “Website”);
• contact us, request a free consultation, or otherwise communicate with us; or
• do business with us as a client, partner, investor or supplier.

This policy does not cover other organisations’ websites that we link to, or the personal information our clients collect and manage in the systems we build or support for them (see Section 3). Please read it together with our Terms of Use.

For the information we collect for our own purposes, Nirjan is the “controller” under the GDPR and UK GDPR, the “business” under California law, and the responsible entity under the Australian Privacy Act and India’s Digital Personal Data Protection Act, 2023. Our details:

Nirjan International

India office: S.P. Mukherjee Road, Kolkata, West Bengal 700026, India

US office: #2 430 E Calaveras Blvd, Milpitas, CA 95035, USA

Email: info@nirjaninternational.com | Phone: +1 910 807 8058

Much of our work happens inside client systems: CRMs, websites, learning platforms, billing and workflow tools. In that work our client decides why and how personal information is used, and we process it only on the client’s documented instructions under our service agreement and, where required, a data processing agreement. In that role:

• we use client data only to deliver the agreed service, never for our own marketing;
• if you are a client’s customer, patient, student or lead and want to exercise your rights, please contact that client directly. If you contact us instead, we will pass your request to the client and help them respond;
• where we handle regulated information, such as health or billing information for medical practices, we do so under written agreements that address the legal requirements that apply; and
• We do not use client data to train our own or third-party AI models without the client’s written agreement.

Information you give us

Contact and enquiry details. When you use our contact form or book a consultation: first name, last name, work email, phone number (optional), LinkedIn profile (optional), the service you are interested in, and your message.

Business relationship information. Company name, job title, billing and contract details, project requirements and our correspondence, when you become a client, partner or supplier.

Partner and investor enquiries. Contact details and any information you share when you reach out through our Partners or Investors pages.

Testimonials and case studies. Your name, role, company and comments. We publish these only with your permission.

Recruitment information. CV, work history, qualifications and contact details you submit when applying for a role.

Information collected automatically

When you use the Website we and our providers collect your IP address and approximate location derived from it, device type, operating system, browser type and version, language, referring page, pages viewed, time spent, clicks and scrolling. This is collected through cookies and similar technologies (Section 6).

Information from other sources

We may receive professional details from public sources such as LinkedIn, from clients or partners who refer you to us, and from business contact directories, in each case only where lawful and relevant to a business conversation.

What we ask you not to send

Please do not include sensitive personal information (health records, government ID numbers, payment card numbers or passwords) in our contact form or emails. If a project requires it, we will arrange a secure channel and the right agreements first.

The table below sets out what we do with personal information and the legal basis we rely on where the GDPR or UK GDPR applies.

We use cookies and similar technologies to make the Website work, remember your preferences and understand how it is used. They fall into these categories:

• Strictly necessary: security and core site functionality. These are always on.
• Preferences: remember your settings.
• Analytics and performance: show us how visitors use the Website. Google Analytics. Used with your consent where the law requires it.
• Marketing: measure campaigns and reach relevant audiences. Used only with your consent where required.

You can manage your choices through our cookie banner or your browser settings. Blocking some cookies may affect how the Website works. Where the law requires it, we honour Global Privacy Control and similar opt-out signals.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share personal information only with:

• Our team and affiliates: employees, contractors and group entities in India, the United States and elsewhere who need access to do their work, bound by confidentiality obligations.
• Service providers acting on our behalf: website hosting and infrastructure, CRM and email tools, scheduling, analytics, communication and collaboration platforms, payment and accounting providers, and IT and security support.
• Professional advisers: lawyers, accountants, auditors and insurers.
• Authorities and other parties where the law requires it, or where needed to protect people’s safety, the security of our services, or our legal rights.
• A successor business, if Nirjan is involved in a merger, acquisition, financing or sale of assets. Your information would remain protected under this policy or one no less protective, and we would notify you where required.
• Anyone else you ask us to, or with your consent.

Service providers may use personal information only to provide services to us and must protect it under a written agreement.

We operate from India and the United States and serve clients in multiple countries. Your information may therefore be processed outside the country where you live, including in India and the United States, where data protection laws may differ from yours. When we transfer personal information out of the EEA, UK or Switzerland, we rely on approved safeguards such as adequacy decisions, the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum. You can contact us for more information about these safeguards.

We use technical and organisational measures suited to the risk, including need-to-know access controls, encryption of data in transit, encryption at rest, secure authentication, staff confidentiality obligations and due diligence on our providers. No system is completely secure, so we cannot guarantee absolute security, but we work to protect your information and review our safeguards regularly.

If a breach affects your personal information, we will notify you and the relevant regulators where the law requires. Where the GDPR or UK GDPR applies, that includes notifying the supervisory authority within 72 hours of becoming aware of a reportable breach.

Wherever you are, you can ask us to tell you what personal information we hold about you, correct it, delete it, or stop using it for marketing. Depending on your location, the law may give you additional rights, described below.

Rights available to you

• Access: a copy of the personal information we hold about you.
• Correction: fix information that is inaccurate or incomplete.
• Deletion: ask us to erase your information, subject to legal retention duties and claims.
• Restriction and objection: limit or object to certain uses, including direct marketing.
• Portability: receive your information in a portable format where the law provides for it.
• Withdraw consent: at any time, without affecting earlier processing.

How to make a request

Email info@nirjaninternational.com with the details of your request. We may ask you to verify your identity. We respond within one month (or sooner if the law requires) and normally do not charge a fee. If we cannot fully meet a request, for example because we must keep records by law, we will explain why. Marketing emails also contain an unsubscribe link.

European Economic Area, United Kingdom and Switzerland

You have the rights listed above under the GDPR or UK GDPR. You may also complain to your local supervisory authority (in the UK, the Information Commissioner’s Office). We would appreciate the chance to resolve your concern first.

California and other US states

Under the CCPA/CPRA and similar state laws, you may request to know what we collect, use and disclose; to delete or correct your information; to opt out of the sale or sharing of personal information; and to be free from discrimination for exercising your rights. In the past 12 months we have collected identifiers (name, email, phone, IP address), professional information (company, title, LinkedIn profile), commercial information (services you enquired about), internet activity, and approximate location, for the business purposes in Section 5 and disclosed them to the service providers in Section 7. We do not sell or share personal information. You may use an authorised agent to submit a request; we will verify their authority.

Australia

We handle personal information in line with the Australian Privacy Principles. You may request access to and correction of your information. We may disclose information to recipients in India and the United States as described in Section 8. If you are unhappy with our response to a complaint, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

India

Under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and their rules, you may request access to a summary of your personal data, correction and erasure, grievance redressal and nomination of another person to exercise your rights in the event of your death or incapacity. Contact our Grievance Officer in Section 15. If your grievance is not resolved, you may approach the Data Protection Board of India.

Our Website and services are directed at businesses and are not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

The Website links to other sites and may include content hosted by others, such as videos, images, social media profiles and client websites. Those third parties may receive your IP address or set their own cookies, and their privacy practices are their own. We encourage you to read their privacy policies.

We may update this policy as our business, services or the law change. The latest version is always on this page with its effective date. For material changes we will post a notice on the Website and, where we hold your contact details and the law requires, notify you directly. Earlier versions are available on request.

For any privacy question, request or complaint, contact:

Nirjan International

Email: info@nirjaninternational.com | Phone: +1 910 807 8058

S.P. Mukherjee Road, Kolkata, West Bengal 700026, India

#2 430 E Calaveras Blvd, Milpitas, CA 95035, USA

We aim to acknowledge your message within 7 business days and resolve it within one month.